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03 · Process readiness · Acts on the work

ReFRAME

Are you Process Ready?

Is there a repeatable way to get from a promising pilot to something the organisation uses without being told to?

ReFRAME is ThinkUncommon's process readiness methodology, used across four continents. A repeatable six-stage method for taking an idea through to something embedded in how you work, where embedded means people choose to use it without being reminded. It is the engine of the Readiness Stack, and it runs on the two foundations.

What weak process readiness looks like in a store

If any of this sounds familiar.

Weak process readiness is how successful pilots become stalled rollouts. ReFRAME tests the delivery process itself, from an honest reset through to embedding, and it starts by checking CLEAR and GRIT before anything else moves.

.01The pilot went well. Then nothing happened.Six months of silence after the applause, and nobody can say whose decision the next step was.
.02Everything is a pilot and nothing is normal.The organisation is good at starting and has no muscle for finishing.
.03Somebody proposes the same idea again.Because nobody remembers it was already tried, proven, and left in a folder.
The model

The six stages.

.01ResetCheck CLEAR and GRIT readiness before anything starts.
.02FilterIdentify the right problem to solve.
.03ReadyPrepare the organisation for this specific initiative.
.04AnalyseUnderstand the current and the desired state.
.05MakeBuild, test and iterate in the real environment.
.06EmbedMake the result part of everyday work, then step back.
How we read the results

Broken, Fragile or Strong.

BrokenPilots never land. Ideas start on enthusiasm and die when the enthusiast moves on.
FragileSome things embed, inconsistently, and usually because one person carried them.
StrongA repeatable method for turning experiments into operating improvements. Value compounds.
Free · About ten minutes

ReFRAME Assessment

Thirty-two statements across the six stages, about ten minutes, results on screen. You get a state for each stage and the one where your pilots tend to stall.

Fixed fee · $2,500

The Readiness Briefing

A deeper dive on your ReFRAME results, with the team that owns delivery: the stall points named, and the six stages applied to one real initiative you are about to start.

Related reading

From the store floor.

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