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Tell us what you are trying to make happen.

We reply personally, usually within two working days. If you would rather write directly:

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We spent decades working in retail. We've spent the last ten advising on it.

Roles from the shop floor to CEO
Retail clients across four continents
Two of the world's ten largest companies as clients
We wrote the book on it: Retail Innovation Reframed
“Retail Innovation Reframed brings purpose back to the innovation agenda.”Richard Umbers · Former CEO, Myer
How an engagement is shaped

Start free. Go deeper when you are ready to act.

Take an assessment first, it costs nothing. If the results raise questions, the Readiness Briefing answers them. If the work needs doing, we stay alongside you until your team owns it.

Open access · Free

The frameworks and the assessments

CLEAR, GRIT and ReFRAME, explained in full on this site. The Readiness Diagnostic and the three single-pillar assessments, free, with results on screen. Use the language, share the thinking, build internal capability.

Take an assessment →
Fixed fee · $2,500

The Readiness Briefing

A deeper dive on your readiness, with you. We read your assessment results before we arrive, then work through them with your leadership team: what is holding, what is fragile, and what to do first. You leave with a one-page gap summary and two or three priority actions.

Ask about a briefing →
Custom scope · Alongside you

Through delivery and adoption

We stay through the implementation, the adoption, and the moments when the first version does not quite work: experiment design, facilitation, embedding support and capability transfer. The engagement ends when the capability belongs to your team.

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